After-sales service  

 

1.  Strictly in accordance with the "product ’three guarantees’ range of service" and "after-sales service commitment" to customers for service (detailed please ask for instructions);  

2.  For the batteries sold, we set up customer files and carry out tracking service.  

 

3.  After the battery is sold, phone tracking is carried out at any time, and thorough inspection (UXL series, GFM series) is carried out at least once a year, and the current use status of the battery is explained to the user, so that the user can use it at ease.  

 

4.  Our aim: to provide timely solutions to customer complaints.  Include on-site recovery plan and return plan until customer satisfaction.  The purpose is to use the United States Baihong battery no worries.  

 

5.  Under normal circumstances, the test report should be issued within two weeks after the arrival of the returned batteries, which is really our company’s fault.  If it is not due to the battery of our company, we will issue the corresponding report to guide the customer’s use.  

Quality assurance and after-sales service commitment  

 

I. Quality assurance commitment  

 

1.  Strictly according to the contract requirements to provide in line with the design requirements, quality qualified products.  

 

2.  Strictly control and check the quality of incoming raw materials and accessories.  

 

3.  Ensure that the battery provided is a product with perfect technology, complete detection means and no defect.  

 

4.  Take full responsibility for battery performance, packaging, transportation, technical support, service, etc.  

 

5.  Provide relevant installation drawings and quality standards according to the contract to facilitate installation and use.  

 

6.  If the battery is found to be defective, we guarantee to inform the customer in time and never hide it.  If a fault occurs during the installation and operation, ensure the normal use of the user as the premise. First solve the onsite problem, restore the system, and then study and analyze the responsibility.  

 

7.  If the customer finds any defects in appearance or missing parts when receiving the goods, our factory will replace the missing parts and defective batteries free of charge as soon as possible.  

 

8.  In the premise of ensuring battery quality, ensure to provide perfect after-sales service, technical support and customer training.  

 

 

Ii. After-sales service commitment  

 

☆ The concept of service throughout the whole process of supply.  From technical consultation → order → production → quality inspection → transportation → installation → commissioning → operation maintenance inspection of the whole process.  

 

☆ Pre-sales service: let customers understand the performance, scope and conditions of our battery.  Help customers to choose the type, support the preparation of bidding documents, accept the user’s examination and consultation.  

 

☆ In-sale service: establish good communication with customers, produce excellent quality products according to the terms of the contract, and customize packaging and transportation mode for customers according to the terms of the contract.  Fully meet customer requirements, timely and safe delivery of products to the user site.  3 to 7 days from the second day of contract signing;  Futures 30 days, minimum 15-20 days, special case within 10 days delivery.  

 

☆ After-sales service: our factory has after-sales service department responsible for after-sales service work, senior engineers are responsible for solving problems for customers.  Users to our factory product quality complaints, within half a working day (4 hours) to put forward handling opinions.  If necessary, our factory will arrive at the site within 24 hours except in the case of force majeure.